Thank you for shopping at NurseryGate. This Shipping and Return Policy outlines the terms and conditions related to shipping and returns for products purchased from our website. By placing an order with NurseryGate, you agree to comply with the following:

1. Shipping 1.1 We offer global shipping to most countries. However, please note that there may be certain regions or countries where shipping services are not available. We strive to provide accurate shipping information and estimated delivery times, but these may vary depending on the destination and selected shipping method. 1.2 Shipping fees will be calculated and displayed during the checkout process. Additional customs duties, taxes, or fees may apply and are the responsibility of the customer. 1.3 Once your order is processed and shipped, we will provide you with a tracking number to monitor the progress of your shipment.

2. Delivery 2.1 We work with reliable shipping carriers to ensure timely and secure delivery of your order. However, please understand that unforeseen circumstances, such as customs delays or natural disasters, may impact delivery times. NurseryGate is not liable for any such delays beyond our control. 2.2 It is your responsibility to provide accurate and complete shipping information during the checkout process. Inaccurate or incomplete information may result in delays or additional fees. NurseryGate is not responsible for any loss or damage caused by incorrect shipping information provided by the customer.

3. Returns and Exchanges 3.1 We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange within a specified timeframe from the date of delivery. 3.2 To be eligible for a return or exchange, the product must be unused, in its original condition, and in the original packaging. Please note that certain items, such as personalized or intimate products, may not be eligible for return or exchange due to hygiene or customization reasons. 3.3 To initiate a return or exchange, please contact our customer support team through the "Contact Us" page on our website. Provide your order details and the reason for the return or exchange. Our team will guide you through the process and provide further instructions. 3.4 The customer is responsible for all shipping costs associated with returning the product unless the return is due to an error on our part or a defective item. In such cases, NurseryGate will provide a prepaid shipping label or arrange for the return shipping at our expense. 3.5 Once the returned product is received and inspected, we will process the refund or exchange within a reasonable timeframe. Refunds will be issued in the original form of payment.

4. Damaged or Defective Items 4.1 If you receive a damaged or defective item, please contact us immediately with the order details and a description of the issue. We may request supporting evidence, such as photographs, to assess the situation. 4.2 In the case of a damaged or defective item, NurseryGate will provide a replacement or issue a full refund, including any applicable shipping charges.

5. Limitations and Disclaimers 5.1 NurseryGate reserves the right to refuse returns or exchanges that do not comply with the conditions outlined in this policy. 5.2 This policy applies only to products purchased directly from NurseryGate. If you purchased a NurseryGate product from a third-party retailer, please refer to their respective return and exchange policies. 5.3 NurseryGate shall not be liable for any consequential, incidental, or indirect damages arising from the use or misuse of our products. 5.4 NurseryGate reserves the right to modify or update this Shipping and Return Policy at any time. Changes will be effective